Dedicated Server Management Services
Defense Readiness Conditions (DEFCONs)
describes our alert levels used to determine the overall
readiness and active support you are receiving on your managed dedicated server. Each level of
DEFCON provides a different level of monitoring, security, and direct support provided
with each dedicated server. Your server is categorized as one of 3 levels
and can be upgraded at anytime.
Below are the 3 levels of DEFCON that we provide with a description of each
level. The lowest level of DEFCON is 3. The highest level of DEFCON
is 1 which indicates that CompleteHostingSolutions.com
handles all aspects of your server including all management, security, patches,
and 24/7 monitoring.
DEFCON 3: Medium level of management, auto server updates and server monitoring.
DEFCON 2: High level of security, management, auto server updates, and server monitoring.
DEFCON 1: Highest level of security, full scope management, auto server updates, full monitoring.
| DEFCON LEVEL |
For Linux Dedicated Servers |
| DEFCON 3 |
Included |
| DEFCON 2 |
$50/mo |
| DEFCON 1 |
$100/mo |
DEFCON 3: Dedicated Server Management
DEFCON 3: Medium level of management, auto server updates and server monitoring.
- Server Port Monitoring - 4 Services
- Standard Network Based Security
- Hard/Soft Reboots in 20 Minutes or Less
- Host Based IDS. (Port Sentry)
- Auto O/S Updates and Patches
- Resource Monitoring (Drive Space, Processor Usage, Server Load)
- On-Demand Vulnerability Assessments (Quarterly)
- Systems Administrative Service: 1 Hour / Month
- On-Demand Server Health Check (1 Per Month)
- Shared Root/Administrator Access To Server
Defcon 3 is our entry level management solution.
Dedicated Servers are placed within a port monitoring solution and you are able to define the procedures you want us to take
in the event of a service failure. In addition to monitoring
your overall uptime the server also gets added to our advanced NAGIOS based
resource monitor that provides a careful watch over memory, CPU, and server load
usage. As part of the DEFCON 3 service you don't need to worry about
ever updating your server as it will be part of our auto updating service
carried out by us.
Additional security is provided in the form of HOST Based IDS and reviewed each
month at the same time server updates are taking place.
Participating in DEFCON 3 will also give you the ability to request a monthly
server health check report and get a security
audit performed on a quarterly basis. In addition to the
intensive amount of support and services provided with DEFCON 3 you will
also have the ability to utilize up to 1 Hour of Advanced Technical Support.
This service alone is billed out at $75.00 per hour and we are including 1 Hour
as part of the package.
DEFCON 2: Dedicated Server Management
DEFCON 2: High level of security, management, auto server updates, and server monitoring.
- Server Port Monitoring - 6 Services
- Standard Network Based Security
- Hard/Soft Reboots in 10 Minutes or Less
- Host Based IDS. (Port Sentry)
- Auto O/S Updates and Patches
- Resource Monitoring (Drive Space, Processor Usage, Server Load)
- On-Demand Server Health Check (1 Per Month)
- On-Demand Security Audit (1 Per Quarter)
- Systems Administrative Service: 3 Hours / Month
- Server Anti-virus Protection
- O/S Hardening Services (Quarterly, On-Demand)
- Shared Root/Administrator Access To Server
Defcon 2 provides you the maximum amount of
management while still leaving you in the drivers seat. Dedicated
Servers are placed within a port monitoring solution and you are able to define
the specific procedures you want to take place in the
event of a service failure. In addition to monitoring your overall
uptime the server also gets added to our advanced NAGIOS based resource monitor
that provides a careful watch over memory, CPU, and server load usage.
As part of the DEFCON 2 service you don't need to worry about ever updating your
server as it will be part of our auto updating service carried out by us. Additional security is provided
in the form of HOST Based IDS and reviewed each month at the same time server
updates are taking place. Participating in DEFCON 2 will also give you the
ability to request a monthly server health check report and get a security audit performed on a quarterly basis.
In addition to the intensive amount of support and services you get provided
with DEFCON 2 you will also have the ability to utilize up to 3 Hours of
Advanced Technical Support. This service alone is billed out at
$75.00 per hour and we are including 3 Hours as part of the package.
Additional services not included with DEFCON 3 are an Annual
Penetration testing service, O/S Hardening (per request) and Server wide
Anti-Virus (includes monthly updates).
DEFCON 1:
DEFCON 1: Highest level of security, full scope management, auto server updates, full monitoring.
- Server Port Monitoring - 8 Services
- Standard Network Based Security
- Hard/Soft Reboots in 20 Minutes or Less
- Host Based IDS. (Port Sentry)
- Auto O/S Updates and Patches
- Resource Monitoring (Drive Space, Processor Usage, Server Load)
- Auto Vulnerability Assessments (Quarterly)
- On-Demand Server Health Check (1 Per Month)
- On-Demand Security Audit (1 Per Quarter)
- Systems Administrative Service: 5 Hours / Month
- Server Anti-virus Protection
- O/S Hardening Services (Quarterly, On-Demand)
- NO root/administrator access to server.
- Hardware Based Firewall Protection (Cisco Pix 501 $100/setup)
Defcon 1 provides you the maximum amount of
management and allows us to provide your with full service system administration.
With all the services included in DEFCON 2 + a hardware based firewall your
server will run at top performance and redefine the term secure. We have
also increased the overall amount of System Administration hours. The one consideration to have when
choosing DEFCON 1 is you will not have root/administrator access to your server.
If you have a control panel, reseller level access will be provided.
|
Defcon 3 |
Defcon 2 |
Defcon 1 |
|
Standard Network Based
Security |
|
|
|
|
Reboots
in 10 Minutes or less
|
|
|
|
|
Advanced Technical Support
|
|
|
|
|
Customer Maintained root/admin access |
|
|
|
|
Server
Monitoring |
4 Ports |
6 Ports |
8 Ports |
|
O/S updates and
patches |
Auto |
Auto |
Auto |
|
On
Demand Security Audit |
|
|
|
|
On
Demand Server Health
Check |
|
|
|
|
Host
Based IDS |
|
|
|
|
Resource Monitoring |
|
|
|
|
Vulnerability Assessments |
|
|
|
|
Systems
Administrative Service |
1 Hour |
3 Hours |
5 Hours |
|
Server Anti-virus
Protection |
|
|
|
|
O/S
Hardening Services |
|
On Demand |
On Demand |
|
Hardware Based Firewall Protection |
|
|
$100 Setup |
|
NO
root/administrator access to server |
|
|
|
|
